Frequently Asked Questions

ZenTransfer is built for pro photographers to help them streamline their workflow. First and foremost, it is a Free Open Source Tool for MacOS and Windows available on GitHub. The app is supported by a cloud service for those that need easy FTP transfers from their pro cameras.

The ZenTransfer app works on MacOS and Windows. It lets you import images from your camera, organize the files into folders, and help you make both local and cloud based backup copies.

ZenTransfer.io is a cloud service that lets you send images straight from your camera to anyone or anything in the cloud through FTP. We hope to have enough users of ZenTransfer.io to ensure we have the funding we need to keep developing the free open source app.

You can use ZenTransfer to transfer files to secure storage locations, directly to your clients, via email or SMS, or post to social media or anything else you can dream of and is supported by Zapier. Post to Slack, Teams, Discord, add AI or whatever.

ZenTransfer.io is an FTP server that lives in the cloud. When you transfer a file to ZenTransfer.io, it will be temporarily stored in the cloud and notifications will be sent to all your connected services so that they can import the file. As long as your camera have a WiFi connection, it will be able to reach ZenTransfer.io.

You can also download the ZenTransfer Desktop application for Macintosh and Windows and use it to send files to any number of recipients via ZenTransfer.io.

ZenTransfer.io can natively transmit files to Google Drive, Dropbox, OneDrive, Lightroom, Amazon S3, GCP and Azure Blob Storage.

Yes. You can set up any number of FTP destinations in your ZenTransfer Dashboard. When you send a file via ZenTransfer, it will relay the file to all of the enabled FTP servers so that you can quickly deliver to multiple clients at once.

Yes, you can create a distribution list in your dashboard. When you send a file to ZenTransfer, it will distribute the download link via email to all enabled email addresses.

Yes. You can create one or more metadata templates and easily toggle them on and off from your smartphone. Prepare the metadata before you go on-location, and then any file you send will have the enabled templates applied.

We offer a 7-day free trial. After that, the subscription is $3.75 per month and $0.025 per file transferred. As an example, if you transfer 500 files one month, the total cost will be $16.25, and then only 10 files the next month, the cost will be $4.00. Each destination you enable will count as one transfer, so if you transfer files to both Google Drive and Dropbox, that will be 2 transfers. Only successful transfers are billable events.

ZenTransfer supports all cameras that can transfer files via FTP over WiFi. You can read more about supported cameras by clicking here.

We run FTP server instances in the EU and US. When you connect to ftp.zentransfer.io you will be routed to the server closest to you. We are evaluating other locations continously and will respond to customer demand.

ZenTransfer natively supports Google Drive, Dropbox, OneDrive, Lightroom, Amazon S3, Google Cloud Platform, and Azure Blob Storage. It also supports any cloud service that can be integrated with Zapier.

Zapier is a powerful automation platform that connects thousands of apps together, allowing you to create automated workflows (called 'Zaps') between them. Click here to read more about ZenTransfer and Zapier integration.

Absolutely. Use a regular FTP Client, like FileZilla, CyberDuck, WinSCP or your terminal to transfer to ftp.zentransfer.io and all ZenTransfer's functionality is available to you too.

ZenTransfer.io is a convenience service, packed with features. We're one ship on a very large ocean, and we hope you'd like to join us for the journey. If not, check out CouchDrop, EasyFTP, or roll your own FTP server on a VPS somewhere.

ZenTransfer takes the hassle out of setting up, configuring, securing, and monitoring your own server. It also has more features than the FTP servers you find out there, and many unique features for photographers. We believe that it is more than worth the price. However, if you consistently transfer very large amounts of files, you may want to contact us for an custom agreement.

ZenTransfer transfers thousands of files every day and has been doing so for more than a year. We run redundant servers across the globe. We have automated repairs of all known errors. You can see our historical uptime and subscribe to notifications of planned maintenance and ongoing events on status.zentransfer.io/.

We offer support on a best effort basis via email on hello@zentransfer.io. Paying customers can reach us via WhatsApp (phone number on our receipts and invoices). As a tiny company there is very little bureaucracy and short ways to a fix; you talk to the devs when you contact support. However, we haven't solved sleep, timezones, nor the need to occassionally do other stuff. We acknowledge that we're a tiny team, so we build using proven, reliable, and redundant architectures, automate testing and fail-fixing, and try to take ourselves out of the equation as much as possible to make a world-class service. However, we are still human and we make mistakes from time to time, and the internet does not always cooperate. See our historical uptime on status.zentransfer.io/. If you are using ZenTransfer for critical workflows we recommend that you have an emergency backup solution of sorts in case shit hits the fan. Subscribe to our status page and you will be notified of planned maintenance and ongoing incidents.

It's me. Chris. I am just an OK amateur photographer, but a professional software engineer for 30 years. I'm spending my free time building software products for photographers to give back to a community that gives me so much joy.

Use the Get Support button in your dashboard after creating an account and logging in or send us an email on hello@zentransfer.io. Paying subscribers will find my WhatsApp number on their receipts.